Contact us

A question about your order? Need information about our posture corrector?
Our team is at your disposal and will respond to you as soon as possible.

1. Email

For any request (customer service, returns, information, technical assistance):
contact@ocilys.com

We generally respond within 24 to 48 business hours.

2. Postal address

Company name: LBCL LTD

Headquarters: 5 BRAYFORD SQUARE - LONDON E1 0SG - UNITED KINGDOM Customer Service: 5, rue du Colombier - 37530 POCÉ-SUR-CISSE - FRANCE

These addresses are also used for returns, only after prior request to customer service.

3. Contact hours

• Monday to Saturday: 9:00 AM – 6:00 PM
• Sunday: Closed

4. Order tracking

To track your order:

• Check the shipping email containing your tracking number
• In case of an issue, write to us at: contact@ocilys.com

5. Important information

• For any return, it is mandatory to contact us first by email.
• Please do not send back a package without our prior agreement.