We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

The product must be in the same condition as received, unused , undamaged

In its original packaging with all its accessories, instructions, and labels.

Accompanied by proof of purchase (confirmation email, invoice).

To make a return, contact us at the following address: contact@ocilys.com

Please indicate: name, order number, reason for return. We will send you the exact return procedure and address. After receiving and checking the product, we will confirm whether your return is accepted or rejected.

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items returned without prior request will not be accepted. Unfortunately, we do not accept returns for items paid for with gift cards.

Return fees

Withdrawal returns: return costs are at the customer's expense, unless otherwise specified by us.

Defective product / our error: we cover the return costs (after validation by our customer service).

You benefit from a 30-day satisfaction guarantee from the receipt of your order.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and rectify it.

14-day cooling-off period in the European Union

Notwithstanding the foregoing, if the merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If the refund is approved, you will be automatically refunded to your original payment method within 10 business days.

Please remember that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at contact@ocilys.com .